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Terms and Conditions of CanaAdventure.com

Acceptance of Terms

By accessing and using the website CanaAdventure.com (hereinafter, "the Platform"), you accept and agree to comply with these Terms and Conditions of Use (hereinafter, "Terms"). If you do not agree to these Terms, you must refrain from using the Platform.

  1. Service Description

CanaAdventure.com acts as an intermediary in the sale of tours and excursions in destinations such as Punta Cana, Samana, Santo Domingo, Saona Island, among others. The Platform allows users (hereinafter, "Clients") to book tour services organized by third parties (hereinafter, "Tour Providers"). CanaAdventure.com facilitates the connection between Customers and Providers, but does not organize or operate the tours directly.

  1. Limitation of Liability

CanaAdventure.com shall not be liable for damages, losses, injuries or any harm that the Clients may suffer during the realization of the tours offered by the Providers. All contractual and service relationship is exclusive between the Client and the Tour Provider.

The Platform does not guarantee or endorse the quality of the services provided by Tour Providers. Any claim, dispute or conflict shall be resolved directly between the Client and the Service Provider.

  1. Registration and Reservations

Customers may make tour reservations through the Platform. CanaAdventure.com does not guarantee the availability of tours until the reservation has been confirmed by the Supplier. Customers are responsible for providing accurate and truthful information at the time of booking.

  1. Cancellation and Refund Policy

CanaAdventure.com's cancellation and refund policy is detailed in the Refund Policy section. Refunds will be processed in accordance with the terms and conditions, including a full refund if the cancellation is made more than 24 hours in advance and a reimbursement of 60% if requested within 24 hours prior to the tour. No refunds are given for no-shows without prior cancellation.

  1. Use of the Platform

Customers must use the Platform responsibly, contacting and booking tour services according to their interests. CanaAdventure.com reserves the right to suspend or remove the access of any user who violates these Terms or misuses the Platform.

  1. Privacy and Data Protection

CanaAdventure.com collects and handles personal data of Customers in order to facilitate the tour booking process and ensure the quality of service. Personal data will be processed in accordance with our Privacy Policyavailable on the website.

  1. Modification of Terms

CanaAdventure.com reserves the right to modify these Terms at any time. Modifications will be effective upon posting on the Platform. We recommend that users periodically review the Terms to be informed of any changes.

  1. Applicable Law and Jurisdiction

These Terms are governed by the laws in force in the Dominican Republic. Any dispute arising in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts in the Dominican Republic.